Privacy Policy for CODESK

Last updated: June 18, 2018 10:33

About This Policy

This privacy policy sets out how CODESK Ltd uses and protects any information that you give when you use our website, services or mailing list subscription. CODESK Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website and services, then you can be assured that it will only be used in accordance with this privacy statement. CODESK Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

At CODESK Ltd your privacy is of paramount importance. Any enquiries submitted through the website will ask for minimal personal data where possible. This information will then be stored in our CRM for a period of 90 days unless further storage conditions have been agreed with the customer either by contract or consent. This information is kept in our secure database and kept confidential. We do not sell or give the database content to any third parties for their use.

There is an opt in box on our contact page for inclusion on our marketing database. If you wish to remove your information from our marketing database, you can follow the unsubscribe link in our marketing email at any time to do so. Any other information stored in relation to a purchase or engagement of services will be retained according to the individual scenario. Our policy is to avoid contacting customers that have opted out or unsubscribed from our mailing lists as well as not contacting without affirmative, clear consent.

We are registered under the Data Protection Act to hold personal electronic data; this requires us to using certain security procedures, which should safeguard the data. As regards interception during transmission to us, please see our section on Security.

Any queries on privacy policy please email hello@codesk.uk

Collecting Information

Through our website we may collect the following information with your clear and affirmative consent:

- Name

- Contact information including email address and phone number

- Business Association

What we do with the information we gather

We require this information to understand your needs to provide you and other customers with a better service, and in particular for the following reasons:

- Internal record keeping.

- We may use feedback information to improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided in a marketing form or as part of a service agreement.

- We may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to the results of market research.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third party partners which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at hello@codesk.uk. We will work with the individual to correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures and protections to safeguard and secure the information we collect online. This is in compliance with our Information Security Management System in place.

Retention

CODESK endeavour to retain personal data for the minimum amount of time practicable. Personal data which has been provided to us in various ways is retained for different periods of time:

Website Enquiry:

- Retained for 90 Days

However, if the enquiry is for marketing information or transitions to a provider/client relationship the retention period is set by those.

Marketing Opt-In:

- Retained until unsubscribed

Client Engagement:

- Retained for the length of the contract/engagement then for an additional year.

Client’s Employee:

- Retained for the length of client engagement or;

- The length of employment with client and then an additional year.

Financial Information

We will never ask for financial information through our website. The financial information provided to CODESK should always be a business bank account and will typically be managed through a Direct Debit Mandate.

Payments can be made with our partner payment processor who will act as the controller and processor of your personal information for the purposes of the transaction. CODESK will not have access to any payment information provided to Stripe.

If you have a query about payments and invoices, or if you notice a suspicious email regarding finances please email hello@codesk.uk

Subject Access Request

In compliance with the General Data Protection Regulations any individual whose data is held or processed by CODESK may submit a “Subject Access Request”.

A Subject Access Request is:

- confirmation that your data is being processed;

- access to your personal data; and

- other supplementary information – this largely corresponds to the information that should be provided in a privacy notice.

Any Subject Access Request should be emailed to hello@codesk.uk with the subject line “Subject Access Request”. We will then confirm your identity before providing you with the requested information in a digital format.

CODESK reserve the right to charge an administrative fee for excessive or manifestly unfounded requests which will be based on our hourly administrative fees.

Right to Rectification

In compliance with the General Data Protection Regulations any individual who believes that any data CODESK holds or processes is incorrect can submit a “Data Rectification Request”.

A Data Rectification Request should be processed when:

- you believe personal data to be inaccurate;

Any Data Rectification Request should be emailed to hello@codesk.uk with the subject line “Data Rectification Request”. We will then confirm your identity before identifying the inaccuracy and, if appropriate, rectifying it.

CODESK reserve the right to charge an administrative fee for excessive or manifestly unfounded requests which will be based on our hourly administrative fees.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. If you agree, the file is added, and the cookie helps analyse website traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. No personal data is gathered by these cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages individuals find useful and which they do not. A cookie in no way gives us access to an individual’s computer or any information about them, other than the data they choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website features.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or its content. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.